Wholesale Terms

WHOLESALE TERMS

Please note that even if your wholesale order has work that is listed as Ready-to-ship, all wholesale orders are made-to-order and will take 10-16 weeks UNLESS agreed upon

Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary due to the inherent characteristics of handmade ceramics

Wholesale Order Minimum: Opening order $1000, re-orders $500

Prices: Prices listed are USD and valid for confirmed orders only

MSRP: X 2.3 with the exception of custom curtains which are X2

Prices: Prices listed are USD and valid for confirmed orders only

Lead Times: 10-16 weeks. Custom work may take up to 20-24 weeks.

Deposits: New Accounts require a 50% deposit on first orders. 15% of the deposit is non-refundable if the order is cancelled after 2 weeks

Payment: Shipping costs will be added once order is ready. The order will ship once final payment has cleared. Checks, credit cards and PayPal are accepted

Order Confirmation & Cancellation: Orders placed at a show are

considered confirmed but subject to final approval by MQuan. Changes & additions must occur within 2 weeks of placing order

Shipping & Delivery: Orders are shipped, fully insured via UPS Ground

Customers are responsible for all shipping costs and a $15/Box packing material fee

Backorders: Backorder shipping fees are the buyer’s responsibility unless agreed upon prior to shipping bulk of order

Returns & Exchanges: Wholesale orders are final sale.

Custom Work: Custom orders require a 50% non-refundable deposit upon confirmation with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable

Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes

Thank you!

MQuan Studio