TRADE TERMS

TRADE TERMS

To complete your account, please email a pdf of your Business Or Resale Certificates

Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary due to the inherent characteristics of handmade ceramics

Trade Discount: 15%

Prices: Prices listed are USD and valid for confirmed orders only

Lead Times: Ready to order work ships on Monday/Tuesday of every week

Pre-orders ship 10-16 weeks unless otherwise agreed upon although some custom work may take up to 20-24 weeks

Order that contain both ready-to-ship and pre-orders will ship when order is complete

Payment: In stock & pre-orders payments are due upon placing order online. Larger custom orders require a 50% deposit and final payment is due when ready and will ship once payment has cleared. Please send requests for 50/50 terms on larger orders to sales@mquan.com

Shipping & Delivery: Orders are shipped, fully insured, via UPS Ground

Customers are responsible for all shipping costs. Trade shipping is calculated at 5%, which if higher than actual, will be adjusted and refunded at the time of shipping

Backorders: Backorder shipping fees are the buyer’s responsibility unless agreed upon prior to shipping bulk of order

Returns & Exchanges: Returns & exchanges within 3 days of receipt only on ready to ship work only. Made to order and custom work are final sale. Contact sales@mquan.com to request an RA#. Packages will not be accepted at the studio without a return authorization number marked on outside of package.

Custom Work: Custom orders require a 50% non-refundable deposit with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable. Please send requests to sales@mquan.com

Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes

Thank you!

MQuan Studio