TRADE TERMS
TRADE TERMS & INFO
To complete your account for both the 'Ready-to-Ship' Site & the 'Made-to-Order' site, please email your Business and Resale Certificate to mquanstudio@mquan.com
www.mquan.com: Ready-to-Ship work for immediate delivery and select collections are available to pre-order on this site
wholesale.mquan.com View and pre-order from the entire collection on this site, minimums apply
Account Access: Each site requires a separate account
Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary slightly due to the inherent characteristics of handmade ceramic process
Trade Discount: 15% all work except / 20% for Custom Curtains
Prices: Prices listed are USD and valid for confirmed orders only
Lead Times: Ready to order work ships within 7-10 business days of placing order
Pre-orders ship 8-16 weeks
Custom work may take up to 20 weeks
Orders that contain both ready-to-ship and pre-orders will ship when entire order is complete. Email mquanstudio@mquan.com to request partial shipments
Minimums: No minimums on the Ready-to-Ship site
Wholesale/Trade 'Made-to-Order' site $1500
Payment: In stock & pre-orders payments are due upon placing order online
50/50 terms are available for larger custom orders. A 50% deposit will initiate production and final payment will be due when the order is ready and will ship once payment has cleared
Shipping & Delivery: Trade customers are responsible for all shipping costs. Orders are shipped & fully insured via UPS Ground
Trade shipping is calculated at 7.5%, which if calculates higher than the actual shipping fees will be adjusted and refunded at the time of shipping. If the 7.5% calculated shipping is substantially lower than the actual rate, customer will be notified and responsible for the difference
Backorders: Backorder shipping fees are the buyer’s responsibility. Partials will not be shipped without customers consent
Returns & Exchanges: Returns & exchanges are available only for ready-to-ship orders within 3 days of receipt
Made to order (pre-orders) and custom work are final sales
Contact mquanstudio@mquan.com to request an RA# and clearly mark on the outside of the box. Packages will not be accepted at the studio without a return authorization number marked on outside
Packing ceramic instructions can be found HERE
Custom Work: Custom orders require a 50% non-refundable deposit with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable
Please send requests to mquanstudio@mquan.com
Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes
Thank you!
MQuan Studio