TRADE TERMS

TRADE TERMS & INFO

To complete your account for both the 'Ready-to-Ship' Site & the 'Made-to-Order' site, please email your Business and Resale Certificate to sales@mquan.com

There are two MQuan Studio Site for Wholesale/Trade:

www.mquan.com: Ready-to-Ship work for immediate delivery and select collections are available to pre-order on this site

wholesale.mquan.com View and pre-order from the entire collection on this site, minimums apply

Account Access: Each site requires a separate account

Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary slightly due to the inherent characteristics of handmade ceramic process

Trade Discount: 15%

Prices: Prices listed are USD and valid for confirmed orders only

Lead Times: Ready to order work ships within 7-10 business days of placing order

Pre-orders ship 16-20 weeks

Custom work may take up to 24 weeks

Orders that contain both ready-to-ship and pre-orders will ship when entire order is complete. Email mquanstudio@mquan.com to request partial shipments

Minimums: No minimums on the Ready-to-Ship site

Wholesale/Trade 'Made-to-Order' site $1500

Payment: In stock & pre-orders payments are due upon placing order online

50/50 terms are available for larger custom orders. A 50% deposit will initiate production and final payment will be due when the order is ready and will ship once payment has cleared

Shipping & Delivery: Trade customers are responsible for all shipping costs. Orders are shipped & fully insured via UPS Ground

Trade shipping is calculated at 7.5%, which if calculates higher than the actual shipping fees will be adjusted and refunded at the time of shipping. If the 7.5% calculated shipping is substantially lower than the actual rate, customer will be notified and responsible for the difference

Backorders: Backorder shipping fees are the buyer’s responsibility. Partials will not be shipped without customers consent

Returns & Exchanges: Returns & exchanges are available only for ready-to-ship orders within 3 days of receipt

Made to order (pre-orders) and custom work are final sales

Contact mquanstudio@mquan.com to request an RA# and clearly mark on the outside of the box. Packages will not be accepted at the studio without a return authorization number marked on outside

Packing ceramic instructions can be found HERE

Custom Work: Custom orders require a 50% non-refundable deposit with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable

Please send requests to mquanstudio@mquan.com

Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes

Thank you!

MQuan Studio