TRADE TERMS
TRADE TERMS
To complete your account, please email a pdf of your Business and Resale Certificate to sales@mquan.com
Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary slightly due to the inherent characteristics of handmade ceramic process
Trade Discount: 15%
Prices: Prices listed are USD and valid for confirmed orders only
Lead Times: Ready to order work ships within 7 working days of placing order
Pre-orders ship 16-20 weeks
Custom work may take up to 24 weeks
Orders that contain both ready-to-ship and pre-orders will ship when entire order is complete. Email sales@mquan.com to request partial shipments
Payment: In stock & pre-orders payments are due upon placing order online
50/50 terms are available for larger custom orders. A 50% deposit will initiate production and final payment will be due when the order is ready and will ship once payment has cleared
Shipping & Delivery: Orders are shipped & fully insured via UPS Ground.
Trade customers are responsible for all shipping costs. Trade shipping online is calculated at 5%, which will be adjusted and refunded at the time of shipping if actual shipping costs are lower. If 5% is substantially lower, customer will be responsible for the cost difference prior to shipping
Backorders: Backorder shipping fees are the buyer’s responsibility. Partials will not be shipped without customers consent
Returns & Exchanges: Returns & exchanges are available on ready-to-ship orders within 3 days of receipt
Made to order (pre-orders) and custom work are final sales
Contact sales@mquan.com to request an RA# and clearly mark on the outside of the box. Packages will not be accepted at the studio without a return authorization number marked on outside
Packing ceramic instructions can be found HERE
Custom Work: Custom orders require a 50% non-refundable deposit with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable
Please send requests to sales@mquan.com
Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes
Thank you!
MQuan Studio