TRADE TERMS
TRADE TERMS
To complete your account, please email a pdf of your Business Or Resale License to sales@mquan.com
TRADE POLICIES
Account: To complete your account, please email a pdf of your Business Or Resale Certificates
Order Items: Dimensions are approximate. Size, shape, glaze and clay color of each piece will vary due to the inherent characteristics of handmade ceramics
Trade Order Minimum: $500
Trade Discount: 15%
Prices: Prices listed are USD and valid for confirmed orders only
Lead Times: Ready to order work ships on Monday/Tuesday of every week
Pre-orders ship 10-16 weeks unless otherwise agreed upon although some custom work may take up to 20-24 weeks
Order that contain both ready-to-ship and pre-orders will ship when order is complete
Payment: In stock & pre-order payments are due upon placing order. Custom orders require a 50% deposit and final payment is due when ready and will ship once payment has cleared
Shipping & Delivery: Orders are shipped, fully insured, via UPS Ground
Customers are responsible for all shipping costs. Trade shipping is calculated at 5%, which if higher than actual, will be adjusted and refunded at the time of shipping
Backorders: Backorder shipping fees are the buyer’s responsibility unless agreed upon prior to shipping bulk of order
Returns & Exchanges: Returns & exchanges within 3 days of receipt only on ready to ship work only. Made to order and custom work are final sale. Contact sales@mquan.com to request an RA#. Packages will not be accepted at the studio without a return authorization number marked on outside of package.
Custom Work: Custom orders require a 50% non-refundable deposit with the balance paid prior to shipping. Special orders and custom combinations are not returnable, exchangeable or refundable
Damaged or Incorrect Orders: Orders received damaged or with incorrect or missing styles must be reported within 3 days of receipt. For damaged work we ask that all packaging photographed and kept intact for insurance purposes
Thank you!
MQuan Studio