Order Info- FAQ
WORK: All MQuan Studio work is handmade & assembled in Brooklyn NY. Images are hand painted on the piece and reduction fired in a gas kiln. Due to the inherent qualities & process of hand formed ceramics- colors, sizes and shapes will vary from piece to piece, and no two pieces are exactly alike, so we ask that you please take that into consideration when purchasing. We strive for consistency in replicating the work while simultaneously embracing the unique qualities, beautiful wobbles and gifts the kiln and our hands may bring.
SHIPPING: USA domestic orders will be shipped via UPS Ground and are fully insured and traceable. Tracking information will be forwarded, but please feel free to contact us to check the status.
Please note: If you would like to request shipping outside of the USA please contact us at firstname.lastname@example.org so that we may provide a shipping quote. Additional charges will apply for these services.
SHIP TIMES: All in-stock items (not including pre-order) ship within approximately 5 business days of purchase. All pre-order items ship within approximately 6-10 weeks.
SHIPPING FEES: We offer free domestic UPS Ground shipping on orders $150 and above (not including AK or HI). Orders below $150 have the option to ship via UPS Ground or UPS 2 Day.
If you require an expedited delivery option please contact the studio directly at email@example.com so that we may meet your timing needs
PAYMENT: We accept all credit cards and PayPal
TAXES: All purchases delivered within New York State are subject to state sales tax of 8.875%
CUSTOM ORDERS: Custom orders are final sale & may not be returned or exchanged
RETURNS & EXCHANGES: To return a purchase please notify MQuan Studio at firstname.lastname@example.org within 1 week of receipt.
The purchaser is responsible for ensuring the item is returned in its original condition. Returns must be sent via traceable carrier, insured for the full purchase amount, and safely packed in order to be eligible for a refund. Once received intact a refund minus the original shipping fee will be issued. If an item is broken during return shipping due incorrect packing the purchaser will be responsible for the piece.
To process an exchange please proceed as if processing a return. The returned piece will be refunded if/when received in its original condition. The replacement piece may be purchased through our website.
PACKING RETURNS: If possible, recycle original packing material to send back work in. The general rule of thumb for ceramics is that you should not be able to feel the ceramic piece through the protective wrap. The work should then be placed within a box at least 2 inches away from the box walls and packed tightly with peanuts so that the work does not shift during transit. If you have any questions regarding safely packing our work please do not hesitate to reach out.
SEND RETURNS TO:
Attn: Web/Phone Order Return
457 Degraw St.
Brooklyn NY 11217