Order Info- FAQ
WORK: All MQuan Studio work is handmade & assembled in Brooklyn NY. Images are hand painted on the piece and reduction fired in a gas kiln. Due to the inherent qualities & process of hand formed ceramics- colors, sizes and shapes will vary from piece to piece, and no two pieces are exactly alike, so we ask that you please take that into consideration when purchasing. We strive for consistency in replicating the work while simultaneously embracing the unique qualities, beautiful wobbles and gifts the kiln and our hands may bring.
SHIP TIMES: All orders (not including made-to-order) ship within a week of placing order. All made to-orders purchases ship in approximate 6-8 weeks.
If you choose an expedited delivery option, the order will still ship by that Friday of the week. If you would like to request same day shipping, please contact the studio directly at firstname.lastname@example.org.
SHIPPING FEES: Shipping calculations are based on the size & weight of items and are not ALWAYS estimated correctly by the software during checkout. When shipping fees are calculated too high we adjust with a refund of the difference when the work is ready to go. If, when you are checking out, the shipping costs seem too high to place the order, please contact us directly to check for you.
SHIPPING: USA domestic orders will be shipped via UPS Ground and are fully insured and traceable. Tracking information will be forwarded, but please feel free to contact us to check the status.
Please note: If you would like to request shipping outside of the USA please contact us at email@example.com. Additional Charges will apply for these services.
PAYMENT: We accept all credit cards.
TAXES: All purchases delivered within New York State are subject to state sales tax of 8.875%.
CUSTOM & SALE ORDERS: Custom & sale orders are final sales & may not be returned or exchanged.
RETURNS: To return a purchase, please contact MQuan Studio within 5 days of receipt of purchase at firstname.lastname@example.org. When the return arrives at the studio, a refund, minus original shipping charges, will be issued.
Purchaser is responsible for return shipping charges and packing the merchandise properly. Returns must be sent via traceable carrier and insured for the full purchase amount to be eligible for refund. If item is broken during return shipping due incorrect packing, you will still be responsible for the piece.
PACKING RETURNS: If possible, use original packing material to send back work. The general rule of thumb for ceramics is that you should not be able to feel the ceramic piece through the bubble wrap. The works should be placed in the box at least 2 inches away from all box sides and packed tightly with peanuts so there is no shifting of the work within the box during transit.
SEND RETURNS TO: MQuan Studio 457 Degraw St. Brooklyn NY 11217 Attn: Web/Phone Order Return